Airline Travelers' Causal Attribution of Service Failure and Its Impact on Trust and Loyalty Formation: The Moderating Role of Corporate Social Responsibility

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Author list: Davoud Nikbin, Sunghyup Sean Hyun, Mohammad Iranmanesh, Amin Maghsoudi & Chul Jeong

Publication Year: 2016

Journal: Asia Pacific Journal of Tourism Research (1094-1665)

Volume number: 21

Issue number: 4

Start page: 355

End page: 374

URL: http://www.tandfonline.com/doi/abs/10.1080/10941665.2015.1048265?journalCode=rapt20

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