The Role of Airline Travelers’ Pre-Recovery Emotions during the Service Recovery Process.

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Author list: Davoud Nikbin, Mohammad Iranmanesh, Sunghyup Sean Hyun, Rohaizat Baharun, Insin Kim

Publication Year: 2015

Volume number: 32

Issue number: 6

Start page: 677

End page: 691

URL: http://www.tandfonline.com/doi/abs/10.1080/10548408.2014.948656?journalCode=wttm20

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