The impact of causal attributions on customer satisfaction and switching intention: Empirical evidence from the airline industry

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Author list: Davoud Nikbin, Ishak Ismail, Malliga Marimuthu

Publication Year: 2012

Journal: Journal of Air Transport Management (0969-6997)

Volume number: 25

Start page: 37

End page: 39

URL: http://www.sciencedirect.com/science/article/pii/S0969699712000920

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