The Relationship of Service Failure Attributions, Service Recovery Justice and Recovery Satisfaction in the Context of Airline

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Author list: Davoud Nikbin, Ishak Ismail, Malliga Marimuthu

Publication Year: 2012

Journal: Scandinavian Journal of Hospitality and Tourism (1502-2250)

Volume number: 12

Issue number: 3

URL: http://www.tandfonline.com/doi/abs/10.1080/15022250.2012.724923

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